• Business body language and posture – Art of sitting, standing and walking.
• Conduct expected at a work place.
• Effective introductions and greetings.
• The handshake – the correct way of doing it.
• Exchange of business cards.
• Work place civilities. General office courtesies
• Meetings. Board Rooms. Conferences.
• Seating protocol – placing people correctly.
• Etiquette related to business entertaining and gifting.
• Protocol in business related social engagements.
• Off site & office parties
• Téléphone / fax / email / mobile étiquette
• Customer service

• Personal branding and Styling
• Build up a wardrobe that suits you, and you are comfortable wearing.
• Use apparel to bring out the positive aspects of your physical personality.
• Wear styles, cuts, fabrics and colours that enhance your look.
• Develop your own ‘style’ of dressing, as opposed to blindly following fashions and fads.
• Use of appropriate accessories – ties, belts, shoes, bags, briefcases, jewelry etc.
• Personal Hygiene
• Skin Care, Make up and Hairstyles
• Current trends in Indian and international business dressing.
• Appropriate attire for conferences, formal and informal business meetings.
• Dressing for business related social events.
• Protocol vis-à-vis business dress decorum in India and abroad.
• The art of dressing with taste.
• Power dressing.

• Guest and host etiquette.
• Art of entertaining: a) In Hotel b) At Home
• Art of Gifting and Thank you notes
• Art of greeting, walking, sitting and conversing – topics to avoid, small talk.
• Interacting and conversing socially
• Party / cocktail etiquette
• Formal, multi course, sit-down dinners – protocol and procedures.
• Buffet meals – the dos’ and don’ts’ of it.
• Use of crockery, cutlery, glassware, napkins, at formal and informal meals.
• Eating etiquette - practical session on eating with forks, knives, spoons, chopsticks & bowls.
• Finger foods – food that should be eaten with fingers.
• Eating Indian meals and etiquette related to it.
• Body language at the dinning table
• Beverages – classification of alcoholic beverages. How they are served, and when and with what foods they are served.
• Oenology – the study of wines. When and what foods they are served with. Wine tasting and appreciation

*(To be followed by a practical session with either Lunch or Dinner at a top restaurant – Bill to be paid by Client.)

• Importance of International Manners & Etiquette
• Country specific information on the do’s and don’ts of business etiquette.
• The Global Ambassador – Public behavior and communication.
• Art of Conversation in a social gathering, with Asians, Europeans, Americans, Africans
• When a Director or a CEO visits overseas-Etiquette related to specific countries.
• Dealing with a VIP