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| Business Etiquette |
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- Business body language and posture – Art of sitting, standing and walking.
- Conduct expected at a work place.
- Effective introductions and greetings.
- The handshake – the correct way of doing it.
- Exchange of business cards.
- Work place civilities. General office courtesies
- Meetings. Board Rooms. Conferences.
- Seating protocol – placing people correctly.
- Etiquette related to business entertaining and gifting.
- Protocol in business related social engagements.
- Off site & office parties
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| To understand the importance of creating a positive impression. The result of a successful projection will always be positive as the effect ripples to all areas of the business and our clients are satisfied both personally and financially. |
Personal branding & Styling, Dress Codes & Business Attire |
- Personal branding and Styling
- Build up a wardrobe that suits you, and you are comfortable wearing.
- Use apparel to bring out the positive aspects of your physical personality.
- Wear styles, cuts, fabrics and colours that enhance your look.
- Develop your own ‘style’ of dressing, as opposed to blindly following fashions and fads.
- Use of appropriate accessories – ties, belts, shoes, bags, briefcases, jewelry etc.
- Personal Hygiene
- Skin Care, Make up and Hairstyles
- Current trends in Indian and international business dressing.
- Appropriate attire for conferences, formal and informal business meetings.
- Dressing for business related social events.
- Protocol vis-a-vis business dress decorum in India and abroad.
- The art of dressing with taste.
- Power dressing.
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| To be able to stay ahead of the competition with a dynamic and up-to-date appearance. To enjoy increased confidence from looking you’re best. To enhance the Corporate and Social Image through dressing - how you look and feel will greatly determine how you succeed in the marketplace. |
| Social & Fine Dining Etiquette. |
- Guest and host etiquette.
- Art of entertaining: a) In Hotel b) At Home
- Art of Gifting and Thank you notes
- Art of greeting, walking, sitting and conversing – topics to avoid, small talk.
- Interacting and conversing socially
- Party / cocktail etiquette
- Formal, multi course, sit-down dinners – protocol and procedures.
- Buffet meals – the dos’ and don’ts’ of it.
- Use of crockery, cutlery, glassware, napkins, at formal and informal meals.
- Eating etiquette - practical session on eating with forks, knives, spoons, chopsticks & bowls.
- Finger foods – food that should be eaten with fingers.
- Eating Indian meals and etiquette related to it.
- Body language at the dinning table
- Beverages – classification of alcoholic beverages. How they are served, and when and with what foods they are served.
- Oenology – the study of wines. When and what foods they are served with. Wine tasting and appreciation
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*(To be followed by a practical session with either Lunch or Dinner at a top restaurant – Bill to be paid by Client.) |
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| To understand Courtesies and Social Skills. To enhance your image through charm, chivalry and manners. To be fully conversant with Food and Etiquette related to Fine Dining and to handle yourself with confidence, style and world class. To make your guests feel more comfortable and help business to be conducted in a more successful manner in any dining situation. |
| Cross Cultural Sensitivity and International Travel Etiquette |
- Importance of International Manners & Etiquette
- Country specific information on the do’s and don’ts of business etiquette.
- The Global Ambassador – Appearance, Public behavior and communication.
- Art of Conversation in a social gathering, with Asians, Europeans, Americans, Africans
- When a Director or a CEO visits overseas-Etiquette related to specific countries.
- Dealing with a VIP
- Faux pas and other situations
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| Understanding the uniqueness of cultures around the world and how to apply the skills of cultural understanding to become more successful in the global business environment. |
| Conversation, Communication and Presentation Skills. |
- Presentation Skills
- Interpersonal Effectiveness and Communication
- Self assessment and brief introduction of each individual
- Discussion on how the speech pattern, diction and body language can be improved upon while making a presentation
- Identifying individual areas that need improvement.
- Enhancing communication skills
- Various verbal exercises to polish enunciation and pronunciations of commonly mispronounced words
- Forms of address
- Welcome topics of conversation
- Topics to avoid
- Key words and phrases
- Personal questions
- Telephone etiquette - Voice Mail,Mobile phone manners, Speaker phone Etiquette
- Email – Net Etiquette
- Video conferencing Etiquette
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| To enhance interpersonal communication skills in English. Communication and presentation are often described as the most desirable quality in any employee and is crucial to our success. After the program, participants invariably experience a new sense of confidence with regards to their presentation skills. |
| Leadership coaching: |
- Changing belief systems
- Addressing preconceived ideas
- Building a common sense of purpose
- How to ask questions and identify needs
- Listening like a leader
- Getting results from difficult people
- Building a common sense of purpose
- Building better business Relationships
- 10 ways to be a professional
- Time Management
- Presentation Skills
- Interpersonal Effectiveness and Communication
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| coaching is leading. Once you have the tools, you will find it is the most powerful form of leadership you can practice. Leaders with the proper coaching skills can motivate direct reports and work with both bosses and peers in a manner that reduces friction and enhances productivity. |
| (Private Sessions available for Top Brass executives. All or only a few of the topics / subjects can be prepared into a module to serve the client’s individual needs.) |
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